Enjoy these excerpts from letters received by REACH from patients, families and friends
"...I was surprised to see the helicopter had already landed and within moments a small baby was flying away. I never had a chance to meet any of you, but I know my baby is alive because of you. I am thankful for your speed, skilled work, and the love that you must have to give so much to a boy so small."
"...Please accept our sincere thanks for your generous support in this time of tragedy. Amazingly, the very worst of times brings out the very best in folks."
"...This was the payoff to all the preparation...the life of a small child. What greater gift could any family receive?"
"...We are writing to thank the crew from REACH helicopter service for their valiant efforts to aid our son, Timothy. Early in the morning, REACH responded to the emergency call to transport our son from St. Helena Hospital to Children's Hospital Oakland. We are deeply grateful for the extraordinary efforts made by this highly professional team. Please convey our deepest appreciation to each of the members of the REACH team for their brave efforts. We take comfort in knowing that people like them stand ready to help others in their time of need."
"...I was evacuated from Mt. Tamalpais to Petaluma Valley Hospital by one of your helicopters. I would like to offer my thanks and compliments to your crew. They were very effective and competent in my rescue and deserve commendation for the quality of their efforts."
"...We can't say enough for all you did for my son, Tim, after his motorcycle accident. He's doing incredibly well. We're all enjoying a full recovery."
"...On Friday, I lay in the dirt on the upper east ridge at Olema. I'd been horse-mashed and felt it. I was also suffering terribly from helplessness. Thank you, Jane. Thank you, Jim. Thank you, Tom. Words can't express the admiration, gratitude and respect I feel for you three. Yes, it's your job and you're paid for it as I am for mine, but you people went beyond the job. Your kindness, optimism and concern for me, a wrecked stranger in a shaky frame of mind, went straight to my heart where we truly live."
"...You attended to and airlifted a two year old girl... in no small part thanks to your expertise, professionalism, true caring, and SPEED a wonderful and healthy, 100% (doctor certified) normal four year old and her forever grateful parents say 'thank you'."
"...Thank you for the wonderful, professional care that you gave to our son. He's back to his ol' self again."
"...Just a quick note to thank you once again for your help in arranging for a plane to bring Patrick to Los Angeles after his biking accident last month. He had surgery a few hours after arrival and, happily, has just started Stanford Business School (albeit on crutches until his hip has fully mended!). Everyone at Mediplane with whom I dealt that evening, both your office staff and your flight crew, were extraordinarily competent and dedicated. They were superb."
"...Your response to my brother's need is what helped save his life. At the time you were contacted, the doctor had given my brother only a few hours to live. With your flight to the hospital, he was able to be with the liver transplant team. The flight crew, dispatcher, pilot and everyone else involved in your organization responded with the immediacy for which the moment called. The skill and care that was shown by your flight crew members was felt very strongly by all of the family members."
